Refund policy

At NOREX, we are committed to providing premium-quality nutritional supplements and ensuring your satisfaction with every purchase. Please review our Return & Refund Policy below to understand the terms and conditions that apply.

Time Frame for Returns

Our policy allows for returns within 7 days of receiving your order. Unfortunately, we cannot offer a refund or exchange if more than 7 days have passed since the delivery date.

Eligibility for Returns & Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The product must be unused, unopened, and in the same condition that you received it.

  • The original factory safety seal must be intact and unbroken.

  • The item must be returned in its original packaging, including all accessories, inserts, and documentation.

  • The product must not be a Final Sale or promotional item unless required by applicable law.

For health, safety, and hygiene reasons, opened supplements, products with broken safety seals, or partially consumed products cannot be returned or refunded, except in cases where the product arrived damaged, defective, or an incorrect item was shipped.

Returns Due to Quality Issues

If you receive a product with a manufacturing defect, quality issue, or if you receive the wrong item, NOREX will provide a replacement at no additional cost.

To process your request, you must contact us within 7 days of receiving your order and provide:

  • Clear photographs of the product.

  • Photographs showing the manufacturing defect or issue.

  • Photos of the shipping box and shipping label (if applicable).

Once your claim has been reviewed and approved, a replacement will be shipped to the original delivery address.

If you prefer a refund instead of a replacement, you must return the product following our standard return procedure. Once the returned item has been inspected and the claim has been confirmed, your refund will be processed.

Initiating a Return or Refund

To request a return or refund, please contact our customer support team at norex7557@gmail.com.

Please include the following information:

  • Full name

  • Order number

  • Reason for the return or refund request

  • Photos of the product

  • Photos of the shipping box and shipping label (when applicable)

Return Process

After reviewing your request, one of our customer support representatives will provide you with the return address and detailed shipping instructions.

Unless the return is due to our error (incorrect item shipped or approved manufacturing defect), customers are responsible for all return shipping costs.

We do not provide prepaid return labels or free return shipping.

All approved returns must be shipped to the warehouse address provided by our customer support team.

Returns Due to Customer Preference

We do not accept returns for:

  • Opened or used supplements.

  • Products with broken safety seals.

  • Products that have been partially consumed.

  • Flavor preferences.

  • Personal taste or texture preferences.

  • Orders placed by mistake after shipment.

  • Products that have been improperly stored or handled after delivery.

Please review all product descriptions, ingredients, nutrition facts, and serving information before placing your order.

Refund Approval

Once your returned product is received and inspected, we will notify you by email whether your refund request has been approved or rejected.

Inspection may take several business days to verify that the returned product complies with our Return Policy.

Refund Processing

If your refund is approved, it will be issued to your original payment method.

Depending on your bank or credit card provider, refunds generally appear within 3–9 business days after they have been processed.

Customer Support

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: norex7557@gmail.com

Our team is committed to providing professional support and assisting you throughout the process.

Policy Acknowledgement

By placing an order through NOREX, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

If you have any questions about these terms, we encourage you to contact us before completing your purchase.

Thank you for choosing NOREX. We appreciate your trust and look forward to supporting your health and wellness journey.